Thank you Armando for making my experience truly awful.
My favorite store in the west side. Its usually quiet and can find any essentials that are needed.
Large selection and helpful staff. Their prices are on the high side
Always helpful in the reptile/aquarium dept. Talk to Armando if you get a chance.
Also the in-store prices can be almost double the prices online, they price match so if you feel like looking up the item number, it’s worth it.
Quick service, but best prices but friendly and helpful staff.
It was his overall demeanor and arrogance about the situation and use of false information. He was the manager at the time and I can personally tell you I will never be going back to this store and will be using amazon from now on to order everything I need for my new puppy.
I had to call the customer service line and have them walk me through the steps to return my purchase because Armando refused to help me. He told me to go back home with my online purchases, that the store would NOT allow a return.
Then why would I ever buy anything online if I can not return it in the store?
Armando refused to return my online purchases. He was beyond rude and made me feel uncomfortable. He should not be working in a customer service position if this is how he is going to treat people.
Petco Animal Supplies is a US Store based in Santa Monica, California. Petco Animal Supplies is located at 2910 Wilshire Blvd, Santa Monica, CA 90403, USA.
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